Nest Reserve: booking and venue management for competitive socialising
Nest Reserve is an online booking and venue management system built for UK competitive socialising venues by people who run them, with native integrations for darts, bowling, shuffleboard, crazy golf, karaoke, EPOS, payments, CRM and reporting. Prices start at £175 per site per month, with every feature included.
Built by operators, for operators
Nest Reserve was built by John Crowe, who directed venue rollouts for Roxy Leisure and King Pins, after years of using booking systems that didn't fit. Every feature comes from problems John and the team faced running competitive socialising venues day to day, from checking in a booking to opening the oche and turning on the table lights.
Features
Set up for you
We build your site for you within hours, and getting your team started takes minutes.
Secure payments and data
Card payments are handled by PCI-compliant providers (Dojo, Stripe, Zettle), and customer data is stored in the UK/EU.
Customer and staff apps
Customers can book, change bookings, order food and drink, and earn loyalty points in the customer app for iOS and Android. Your team can manage bookings and check guests in with the staff app for iOS.
Easy Booking
A streamlined reservation process that takes minutes, not hours.
Real-Time Availability
Instant access to current availability and confirmation.
Advanced Analytics
Comprehensive reporting dashboard with revenue tracking, occupancy metrics, and customer insights.
Gaming Integrations
We integrate with gaming suppliers including DartSee, 501 Fun, Steltronic, Touch Desk, Singa Pro and Singpods, enabling seamless check-in and operation of your darts, bowling, shuffleboard and karaoke amongst other activities.
Customer Management
Complete CRM with booking history, preferences, automated marketing, and loyalty programs.
Integrated Payments
Secure payment processing with Dojo, Stripe, PayPal, and Apple Pay. Support for deposits and split payments.
Automated Communications
Smart email and SMS notifications, booking confirmations, reminders, and marketing campaigns.
Multi-Site Management
Manage multiple locations from one dashboard. Consolidated reporting and centralized control.
EPOS Integrations
Seamless EPOS integrations pushing both deposits and line items to the EPOS for stock and financial reporting.
Lighting Integrations
Whatever your current lighting system, we can control your lights to turn on gaming tables when a booking is checked in.
Platform Features
Booking Journey
A clean modern booking journey with options for activity packages, and the ability to sell the same items per person, per duration or per game.
Time Selection
A smart time selection avoiding multiple activity bookings overlapping and allowing you to push quiet time periods through different price bands.
Extras
A clear extras page presented to all guests to aid in the sale of additional F&B.
Dashboard
A clear view of the day ahead, showing the number of bookings, guests, peak times, occupancy and more.
Booking Grid
A clear easy to view booking grid with drag and drop functionality, colour coded bookings, and a filtered view available.
CRM
An easy to use CRM for all enquiries, linked directly with your email to send correspondence direct from your mail box avoiding any spoofing/spam email rejections.
Staff Performance
Target staff on the CRM to decrease emails and response time in order to increase conversion rates. Figures are available freely for any given time range.
Customers
A simple view to identify your best customers, or those at risk so that you can target them specifically.
Customer Card
Dig into any customer and see details about them and their booking history.
Automated Campaigns
Build email campaigns to target new and existing customers making sure you are welcoming new, and retaining the existing before they become at risk.
Bookings Report
View detailed stats for any chosen time period and compare across sites, showing key metrics such as total bookings, total revenue, total guests, booking value and average guest count. Run reports for bookings made both IN a time period and FOR a time period.
Bookings by Activity
Compare both revenue and booking durations across the same activity over multiple sites, both as a total and normalised across a single table for easy comparisons.
Revenue Forecasting
Revenue forecasting generated automatically taking into account previous month/years trading patterns and trends, and general market trends.
Integrations
Bookings and prepayments go straight to your EPOS, with no manual input. Members are identified on arrival to trigger points, discounts and promotions.
Checking in a booking opens the oche automatically and sends player names and the booking duration to DartSee.
Checking in a booking opens the 501 Fun oche with player names and duration already loaded.
Bookings flow straight to your Steltronic lanes with player names and bumper settings, so staff just check guests in and go.
Bookings flow directly to Touch Desk and auto open the lane from the booking system, avoiding the need for staff to access the scoring system directly.
Run your Singa rooms in Box Mode and open each karaoke room automatically when the booking is checked in.
A two-way integration that runs your Singpods from the booking system and lets guests extend their session from the room when availability allows.
Our integration with 501 expands beyond just 501 products and allows for a seamless integration into the Neon Pong session manager giving the same functionality as the native 501 products.
Our integration with 501 expands beyond just 501 products and allows for a seamless integration into the Arcade Bowls session manager giving the same functionality as the native 501 products.
Music volume adjusts automatically to your current occupancy, so the atmosphere is right at any time of day.
Send branded WhatsApp reminders, and let customers reply straight into the CRM from WhatsApp.
Emails are sent securely from your own mailbox through Microsoft Graph, so they reach customers instead of being flagged as spoofed or spam.
Customer profiles update throughout the booking journey, based on what guests book and how they use your venue.
Customer data from your guest WiFi flows into the CRM, and booking information flows back to Stampede, so both stay in sync.
Customers redeem gift cards at any point in the booking journey.
Create and manage quotes and invoices for customers on demand, synced to Xero.
Our preferred payment partner. You keep your agreed rates, and Dojo works both online and on kiosks.
Quick online payments with next-day payouts.
Take payments in the venue on a physical kiosk device.
Pricing
£175 per month per site, excluding VAT. All features included, no tiered plans. No contract, cancel any time.
Contact us for your demo
john@crowesnest.co.ukFrequently asked questions
What is Nest Reserve?
Nest Reserve is a booking and venue management system built for competitive socialising venues in the UK. It handles online bookings, packages, deposits, CRM, marketing and reporting, and connects directly to your gaming, EPOS and payment systems.
Who built Nest Reserve?
Nest Reserve was built by John Crowe, who directed venue rollouts for Roxy Leisure and King Pins, after years of using booking systems that didn't fit. Every feature comes from problems John and the team faced running competitive socialising venues day to day.
Which activities does Nest Reserve support?
Darts, bowling, shuffleboard, crazy golf and karaoke, along with packages that combine activities with food and drink.
Which gaming systems does it integrate with?
DartSee and 501 Fun for darts, Steltronic and Touch Desk for bowling, and Singa Pro and Singpods for karaoke. Checking in a booking opens the oche, lane or room automatically.
Does it work with my EPOS?
Nest Reserve integrates with Tabology, sending bookings, deposits and line items to the till for stock and financial reporting.
Which payment providers can I use?
Dojo, Stripe, PayPal, Apple Pay and Zettle. Deposits and split payments are supported, both online and on kiosks.
How much does Nest Reserve cost?
£175 per month per site, excluding VAT. All features are included, with no tiered plans. No contract, cancel any time.
How long does it take to get set up?
We set up your site for you within hours, and onboarding your team takes a matter of minutes.
Can I sell packages and price by person, time or game?
Yes. You can sell activity packages and price the same activity per person, per duration or per game. You can also use price bands to fill quieter periods.
Is there a mobile app?
Yes. The customer app is available on iOS and Android, and lets guests book, change bookings, order food and drink and earn loyalty points. The staff app is available on iOS.
Can I manage more than one venue?
Yes. You can manage every location from one dashboard, with consolidated reporting and comparisons across sites.
How are confirmation emails and reminders sent?
Emails are sent from your own Microsoft 365 mailbox, so they don't land in spam. You can also send SMS messages and branded WhatsApp reminders through Twilio.
Can customers use gift cards?
Yes. Gift Up gift cards can be redeemed during the online booking journey.