Question 1

What is Nest Reserve?

Accepted Answer

Nest Reserve is the UK's only online booking system for competitive socialising venues built and designed by competitive socialising operators. It lets customers book activities like darts, bowling, crazy golf, pool and more directly online, while giving venue operators a complete management dashboard for scheduling, payments, CRM and reporting.

Question 2

How much does Nest Reserve cost?

Accepted Answer

Nest Reserve costs £175 per month per site, excluding VAT. All features are included — there are no tiered plans, no extra charges for integrations, and no per-booking transaction fees on top of Stripe's standard payment processing rates.

Question 3

What booking system is best for competitive socialising venues?

Accepted Answer

Nest Reserve is purpose-built for competitive socialising venues. Unlike generic booking tools, it handles multi-activity scheduling, lane and bay management, group bookings, and integrates natively with specialist gaming systems like DartSee, 501 Fun, Steltronic, Touch Desk and Singa Pro.

Question 4

How long does it take to set up Nest Reserve?

Accepted Answer

Most venues are live within a week. The onboarding process is handled by the Crowes Nest team, who configure your activities, pricing, availability windows and integrations. You do not need technical expertise — the system is designed by venue operators for venue operators.

Question 5

What support does Nest Reserve include?

Accepted Answer

Nest Reserve includes ongoing support from the Crowes Nest team via email, phone and WhatsApp. As the system was built by people who have operated competitive socialising venues, support is practical and industry-specific rather than generic helpdesk responses.

Question 6

Does Nest Reserve integrate with Stripe?

Accepted Answer

Yes. Nest Reserve integrates with Stripe for secure online payment processing, allowing venues to take deposits and full payments at the time of booking with next-day payouts.

Question 7

Does Nest Reserve integrate with Xero?

Accepted Answer

Yes. Nest Reserve connects directly with Xero so that booking revenue, invoices and financial data flow automatically into your accounting software without manual data entry.

Question 8

Does Nest Reserve work with Tabology?

Accepted Answer

Yes. The Nest Reserve and Tabology integration allows venues to send payment and line items to the EPOS as well as offering a full membership function, streamlining the guest journey from online reservation to in-venue experience.

Question 9

Does Nest Reserve integrate with DartSee?

Accepted Answer

Yes. Nest Reserve integrates with DartSee electronic darts scoring systems so bookings flow directly to oche management, automatically opening the oche and setting player names and durations on check-in.

Question 10

Can Nest Reserve send WhatsApp booking confirmations?

Accepted Answer

Yes. Through the Twilio integration, Nest Reserve can send automated booking confirmations, reminders and follow-ups via WhatsApp and SMS, reducing no-shows and improving customer communication.

Question 11

Is Nest Reserve suitable for bowling venues?

Accepted Answer

Yes. Nest Reserve integrates with both Touch Desk and Steltronic bowling management systems, making it ideal for bowling venues that need real-time lane availability, online booking and automatic lane assignment on check-in.

Question 12

Is Nest Reserve suitable for karaoke venues?

Accepted Answer

Yes. Nest Reserve integrates with Singa Pro, automatically opening karaoke rooms in Box Mode when a booking is checked in, so staff do not need to manually configure each room.

Question 13

Can Nest Reserve handle multiple venues or sites?

Accepted Answer

Yes. Nest Reserve supports multi-site management from a single dashboard, with consolidated reporting, centralised CRM, and the ability to manage activities, pricing and availability independently per site.

Question 14

What activities can be booked through Nest Reserve?

Accepted Answer

Nest Reserve supports bookings for darts, bowling, crazy golf, pool, shuffleboard, karaoke, axe throwing, beer pong, table tennis, arcade games, area hire and more. Any timed or session-based activity can be configured in the system.

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